People skills

Develop good conversations with customers.

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Leadership, Management problem solving, People skills,

Managing poor performance

Action must be taken to tackle an employee's poor performance

31 May 2016 , 900 Min Module

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Leadership, People skills,

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

31 May 2016 , 900 Min Module

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Leadership, Management problem solving, People skills,

A training plan for your community pharmacy

Keep pharmacy team training on track with a tailored plan

31 May 2016 , 900 Min Module

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Leadership, People skills,

Support the personal development of staff

Look to match staff development to changing business needs

31 May 2016 , 900 Min Module

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Leadership, Management problem solving, People skills,

Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

31 May 2016 , 900 Min Module

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Customer service, People skills,

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016 , 900 Min Module

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Business environment, People skills,

Developing leadership skills

This CPD module explains why leadership is important and describes the attributes of a good leader

17 May 2016 , 900 Min Module

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Leadership, Management problem solving, People skills,

Act now to lead change

How do youÂ prepare for the process of change?

05 May 2016 , 900 Min Module

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People skills,

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

02 Mar 2016 , 900 Min Module

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Leadership, Management problem solving, People skills,

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016 , 900 Min Module

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Customer service, People skills,

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

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Business environment, Customer service, People skills,

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

06 Aug 2015 , 900 Min Module

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Leadership, People skills,

Be a good line manager

Would your team say you are a good manager? Here's how to improve

06 Aug 2015 , 900 Min Module

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Leadership, Management problem solving, People skills,

Managing through change

Change is never going to stop, but we can all learn to work with it.

06 Aug 2015 , 900 Min Module

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Leadership, Management problem solving, People skills,

Pressures in a busy team

Keeping everyone happy and working to their best of their ability when the pressure is on can produce positive results

05 Aug 2015 , 900 Min Module

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Leadership, Management problem solving, People skills,

Tackling difficult conversations

Learn the best way to deal withÂ difficult conversations.

09 Apr 2015 , 900 Min Module

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