People skills

Develop good conversations with customers.

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The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

06 Sep 2021 , 60 Min Module

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Do you delegate responsibly?

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

18 Jun 2020 , 5 Min Module

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Teamwork: part two

This learning module considers the skills needed for efficient teamworking by outlining the different skills needed. 

14 Oct 2016 , 900 Min Module

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How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016 , 900 Min Module

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Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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Project management €“ is it an art or science?

Drive through new plans with great project management skills

31 May 2016 , 900 Min Module

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Networking for success

Get out and network: the key to growing your influence

31 May 2016 , 900 Min Module

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Negotiation skills

Use negotiation techniques to help to achieve your objectives.

31 May 2016 , 900 Min Module

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Feedback as a workplace tool

People management: How to give and receiving useful feedback. 

31 May 2016 , 900 Min Module

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How can I change behaviour?

Patient consultations: techniques for changing people’s behaviour

31 May 2016 , 900 Min Module

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Performance coaching

Learn the basics of performance orientated coaching.

31 May 2016 , 900 Min Module

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