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This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
20 Sep 2018 , 5 Min Module
This bite-sized learning module considers how pharmacies can optimise the pet health category and give advice to pass on.
13 Oct 2017 , 900 Min Module
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
22 Sep 2017 , 900 Min Module
This learning module considers the skills needed for efficient teamworking by outlining the different skills needed.
14 Oct 2016 , 900 Min Module
This learning module focuses on how to initiate conversations with customers and add value to your customer service.
15 Jan 2016 , 5 Min Module
This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.
10 Dec 2015 , 900 Min Module
