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Education

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Management problem solving

Is the GPhC consultation preaching to the choir?

Is the GPhC consultation on responsibilities for patient safety an insult to non-pharmacist
managers, or simply an extra layer of protection for everyone?

13 Sep 2017 , 3 Min Article

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Marketing

Promotion of local pharmacy services

Customers may find it difficult to understand the wide range of services being offered by a pharmacy. What can be done?

04 Sep 2017 , 900 Min Module

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When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

16 Aug 2017 , 900 Min Module

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Look for the signs of unhappy staff

Would you recognise that a colleague in the pharmacy is no longer happy in their role?

14 Aug 2017 , 1 Min Article

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Healthy living

Dog walking key to healthier old age

A new study has found that owning or walking a dog was one of the most effective ways to beat the usual decline in later-life activity.

27 Jul 2017 , 2 Min Article

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Just how hard are the pharmacy cuts biting?

How are contractors in England coping with the cuts to pharmacy funding so far? Could some contractors reach tipping point with their business finances?

19 Jul 2017 , 4 Min Article

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Healthy living

Prescription of activities improves health and well-being

A new study shows that gyms, walking groups, cooking clubs and volunteering have all been shown to work in improving the health and well-being reported by a group of people with long-term conditions.

18 Jul 2017 , 1 Min Article

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Sexual health

Great expectations

Offering discreet and professional advice is key to building engagement with female patients.

13 Jul 2017 , 3 Min Article

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Gastrointestinal

Gut reaction

Alan Nathan examines various aspects of advice when dealing with patients affected by diarrhoea, including patient scenarios 

12 Jul 2017 , 900 Min Module

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FMD update: will the UK meet the 2019 deadline?

Recent political turmoil in the country has led to significant delays to the Falsified Medicines Directive implementation, which could be a cause for concern for community pharmacy

12 Jul 2017 , 3 Min Article

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Managing problems and making good decisions

How do you know that you are making the right decisions?

05 Jul 2017 , 900 Min Module

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Child & teen health

Support parents to care for children

How community pharmacy can help and support worried parents and their children

20 Jun 2017 , 5 Min Article

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Oral health

Get customers thinking about their oral health

Where are the main opportunities to improve the oral health category?

08 Jun 2017 , 3 Min Article

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Should you cut your way to growth?

Pharmacies under pressure have a choice of cutting costs, or improving productivity – which works?

06 Jun 2017 , 3 Min Article

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Legal

Legal advice: energy ratings

The buyers of my pharmacy have queried a rating of F on our energy performance certificate. What does this mean?

01 Jun 2017 , 1 Min Article

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Clinical services

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

31 May 2017 , 900 Min Module