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Improve customer service and relations.
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‘Last mile’ delivery firm Gophr, which carried out an audit of 23 online pharmacies, describes this as a critical service gap.
29 Jul 2025 , 1 Min Article
A study commissioned by NHS England found almost nine in 10 patients said they “had a good experience of pharmacy services” in the last 12 months.
14 Jul 2025 , 1 Min Article
Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.
20 Feb 2024 , 1 Min Article
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
20 Sep 2018 , 5 Min Module
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
22 Sep 2017 , 900 Min Module
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
12 Aug 2016 , 5 Min Module
This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
24 Jun 2016 , 900 Min Module
Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy
31 May 2016 , 900 Min Module
This looks at the process of questioning for giving advice or recommending a product
Beat your competitors: valuable rules for improving customer service
Use this to review your pharmacy business: finance, customers and operations
Patient consultations: techniques for changing people’s behaviour
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016 , 900 Min Module
This service excellence learning module considers the importance of building stronger relationships with your customers.
18 Apr 2016 , 900 Min Module
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
24 Mar 2016 , 5 Min Module
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016 , 900 Min Module
