Communication

CNS conditions

First prescriptions for Parkinson's disease

This module supports pharmacists when consulting with patients who have been prescribed Parkinson's medication for the first time.

04 May 2022 , 20 Min Module

Practice

Consultations about first prescriptions

This module supports pharmacists when consulting with patients prescribed a medicine for the first time.

16 Mar 2022 , 20 Min Module

Leadership skills for new managers

This CPD module focuses on the key leadership skills for new managers, although experienced managers could use it for self-reflection.

07 Jan 2022 , 60 Min Module

Positive look is key to being heard

Make the most of customer interactions with this CPD module.

01 Dec 2021 , 60 Min Module

Using feedback to improve performance

Constructive feedback can be important in improving team morale, find out more with this CPD module.

03 Nov 2021 , 60 Min Module

People skills

The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

06 Sep 2021 , 60 Min Module

The A word

Public and political awareness of autism is high, so it’s a good time for pharmacy teams to consider what they can do to help.

13 Jun 2018 , 4 Min Article

Business environment

Developing leadership skills

This CPD module explains why leadership is important and describes the attributes of a good leader

17 May 2016 , 900 Min Module

Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.

10 Dec 2015 , 900 Min Module

Customer service

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.

18 Nov 2015 , 900 Min Module

Better consultation skills

Improved product knowledge and communication skills will lead to better outcomes in patient consultations

04 Nov 2015 , 900 Min Module

Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning.

23 Sep 2015 , 900 Min Module