Practice

Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.

10 Dec 2015 , 900 Min Module

Keep up confidence in flu vaccination

Pharmacy should help keep public confidence in flu vaccinations, given the negative publicity from last year's vaccine, says Well

01 Dec 2015 , 2 Min Article

Pharmacy team

Here, there and everywhere

Alexis Bayley has three different public facing roles in her community, with three different opportunities to help people.

23 Nov 2015 , 2 Min Article

Customer service

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.

18 Nov 2015 , 900 Min Module

A vital member of the team

As the face of her pharmacy with lots of responsibility, Julie Thomson is a vital member of the team.

15 Oct 2015 , 2 Min Article

Customer service

Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them.

15 Oct 2015 , 900 Min Module

Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning.

23 Sep 2015 , 900 Min Module