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This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016
This learning module focuses on how to initiate conversations with customers and add value to your customer service.
15 Jan 2016
This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.
10 Dec 2015
This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.
18 Nov 2015
This service excellence module focuses on barriers of communication and the various strategies to overcome them.
15 Oct 2015
This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning.
23 Sep 2015
This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.
16 Sep 2015
This module focuses on using your professional judgement to know when to recommend a product or to refer to the pharmacist.
17 Jul 2015
This Professional Assistant: Service Excellence module focuses on the WWHAM questions.
25 Jun 2015
This Professional Assistant: Service Excellence module focuses on customer care
18 May 2015
This CPD module looks at the Royal Pharmaceutical Society's Faculty.
24 Mar 2015
